Pro Wireless Cell Phone Repair - Raleigh, North Carolina

Carlos Reyes

Fast phone repaire

Gabriella K

They replaced my back camera lens protector and my front screen protector in under 5 minutes. The young man that helped me out on the morning of July 24, 2024 around 11:30AM was very efficient and polite. There were no bubbles in his work when he handed my phone back to me. They do a fantastic job and get you in n’ out fast. I am aware there are other cell phone repair stores in the area but I have been going to this one for numerous problems with my phone and they are wonderful with their work.

Tylisha Satkuniam

TERRIBLE TERRIBLE TERRIBLE CUSTOMER SERVICE! The initial lady I spoke to told me one price. My son went back & paid without me & they charged him $20 more! I went back to clarify why he was charged extra & all of a sudden the girl didnt hear the lady tell me the price & the screen protector was free. As im explaining to the other tech what was going on she throws her hand up & fans me off saying whatever!! Long story short their attitudes are terrible, they dont know how to talk to people, & they dont know the definition of Customer Service! Lord willing I will NEVER spend another dime there!

Elaine Murphrey

Wanted to recognize Angel from my experience in your store yesterday. I retired from 45 years in banking and I've not seen this kind of awesome customer service anywhere in a very long time, and I know excellent service when I see it. He was so attentive as if I was the only customer in the store, very knowledgeable and so helpful. He wasn't happy until I was! He found me exactly what I needed.
I'm not from the area but visited with my granddaughters.
That was the most enjoyable, pleasurable experience shopping I've had in a very long time! Give him a raise!

shimelka gonzalez

DONT GO TO THIS PLACE!!!!!!
The worst service I have ever experienced!!!!
I had my iPhone screen replaced in February 2024 , 4 months later the screen blacked out and stopped working, I went back to get it fix , they told me that the guarantee was ONLY 2 months!
I said ok, you know what, it’s their policy, so I just paid another 120 to get it fix!
2 weeks later , my screen went out again, but this time it was partially, like half of the screen worked only, I went back bc they told me 2 months of guarantee and it’s been only 2 weeks, so I went back
And the guy took my phone and told me that unfortunately , they couldn’t replace it because they assumed I dropped my phone and they can’t cover that !
So I couldn’t get my phone screen replaced, I rather pay for a new phone than keep wasting my money with them! So I did!
They are nonchalant, terrible service, the “manager” just looked at me without offering any solution, I just stood there and got emotional because of how impotent they made me feel!
Please do your self a favor and DONT WASTE YOUR MONEY AND TIME WITH THESE PEOPLE!!!!!!!!

Jake Poysti

I’ve gotten iPhone repairs here a few times and they always do a good job and get it done fairly quickly

DTS AUTOMOTIVE DAVID VARGAS

they do not desrve anything they just replace the screen whe i got back charger connector not eorking camera front and rear not working and now the screen is freezing I really desappointing samsung s23 ultra never take your phoinr there for any rapair

safarrah champion

Spent $230 for them to a work on a phone that does not work. When we took it back for them to check it they said we should try trading it into our phone carrier. They use very cheap materiel to temporarily fix phones. The Asian female that is working there is highly unprofessional. I will never spend a dime in their store. We wasted $230. Don’t waste your time at this company!

Update: we had to take our phone to another place to get repaired and when the technician opened the phone he seen how the technicians at pro wireless did not fix the phone and just put tape inside the phone. Ridiculous! We were basically robbed!